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Beezon Road, Kendal, Cumbria, LA9 6EL

M B R Group Ltd

We can trace our roots back to the 1970s, when trousers were flared and collars were large - and when print technology was vastly different to what we see today.

Over the last three decades, Danwood has built its success on two core values: product independence and customer-centricity. We have grown up during the technology revolution. From the large, noisy print and fax machines of yesteryear; to today's compact, multifunctional devices, intelligent systems and wireless technology.

Key facts

- There are 35 Danwood offices in our network, including four national distribution centres, our head office in Lincolnshire and our regional sales and service centres.

- We are the largest, completely independent provider in the marketplace - a position we are committed to maintaining.

- We continually seek to innovate - for example we were first to market with handheld devices for engineers; and we offer 24/7 online service call tracking.

- We have installed or manage over 74,000 machines in the UK and Ireland.

- Faults are a fact of life; however our 370-strong team of service engineers maintains 97% uptime across our entire machine base.

- We listen to our customers. One reason why our national call centre is manned by our trained in-house team - guaranteeing you will always speak to us (not a recording or an outsourced service).

- Our engineers respond within just 4 hours (from when your call is logged, not from when our operator calls you back - there is a difference!)

- We take quality management very seriously and are ISO 9001 accredited.

- We are environmentally responsible, continually finding new ways to reduce the environmental impact of our own and our customers' operations. We are proud to be ISO 14001 accredited.

- As an accredited SAFEcontractor member, we?re committed to very high standards of health and safety within the business.


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